PRIVATE SUPPORT

Questions belong in a ticket.

Ask before buying, or get help with an existing order.

Before you start

• Use the existing Ticket Tool button in the Discord ticket channel to open a private conversation.
• You may ask pre-sales questions without an order. For an order issue, purchase identity must be verified privately.
• Prepare your order reference and a description of the problem. Never post passwords, payment credentials or full product keys in public channels.
• If a delivered key is invalid, wrong or does not match the description, explain the issue in your private ticket.

What happens next

Quality problems are checked against the original product and supplier. When both replacement and refund are available for a confirmed invalid key, you choose between them. A refund is complete only when its payment result is confirmed.

A case with unfinished delivery, refund or supplier handling stays open. Inactive cases awaiting only your information may be archived after seven days; their history remains available for reopening.

Buying and receiving a store order does not require joining Discord. Check your WooCommerce order details and purchase email for fulfilled-order delivery.

Read the delivery and refund policy →