STORE POLICY · V1.0
Delivery and refunds.
This policy describes ATS Mall’s operating rules. Read it together with the exact product description and conditions accepted when placing your order.
Product conditions
Digital products may be restricted by region, edition, term, platform or account type. Unknown conditions are not a promise of global compatibility. Only eligible, automatically deliverable virtual finished products belong in this catalogue; hardware, manual services and custom work are excluded.
Orders and delivery
Orders are paid through the store. A paid item keeps its agreed price. Multi-item orders are handled per item, and an unavailable item does not cancel otherwise fulfillable items. Fulfilled keys are delivered to the corresponding WooCommerce order details and purchase email; Discord membership is not required.
Quality support
A delivered, valid key matching its description is generally not refundable solely because you changed your mind. Invalid, wrongly delivered, revoked or misdescribed keys receive a quality review. If an invalid key is confirmed and the supplier offers both replacement and refund, the customer chooses. Cases without a workable remedy are escalated for review.
Unfulfilled orders
If available purchase funds are insufficient for a paid item and the issue remains unresolved after 15 minutes, a refund is initiated for that affected item. This is an initiation deadline, not a promise that a payment processor or blockchain completes settlement within 15 minutes. Unknown purchase results must be reconciled before a purchase is repeated or treated as not purchased.
Crypto refunds
For cancelled or undelivered crypto items, the original currency and amount paid are the principal reference, less the actual transfer fee for that refund; the principal is not recalculated at a later USD exchange rate. If a destination must be supplied, the verified purchaser confirms its currency, network, address and any required memo or tag. The original sending address is not automatically used.
If the amount due would be zero or negative after the actual transfer fee, the refund remains pending and is escalated; it is not closed as a zero-value refund. For confirmed invalid-key quality cases where the customer chooses a supplier-approved refund, customer repayment follows actual receipt of the supplier’s refund. This condition does not delay refunds for items not purchased.
Privacy and case history
Only the verified purchaser may access order details. Public channels must not contain customer order data or keys. Cases awaiting only customer information may be archived after seven days without a reply, while preserving the history; unfinished procurement, delivery, refund or supplier matters remain in progress.
Use private support for an order-specific assessment. Later policy changes do not retroactively alter commitments accepted with a paid order.